Payment

What payment methods do you accept?

We only accept payment by PayPal, ZIP, and Klarna.

 

How does PayPal work?

Getting started with PayPal is very easy and quick. Registration will only take you a few minutes. PayPal enables you to link your credit card or bank account to your PayPal account so you can make your payment online without sharing your information. PayPal is being used by over hundreds of millions of people throughout the world, proving it is user-friendly and safe.

What credit cards do you accept?

We do not accept any credit cards for payment. Please use PayPal for all payments.

Are all prices on My-tech Shop GST-inclusive?

Yes, all our prices include GST.

How long does it take to confirm payment?

We only dispatch items after full payment is received. Payment generally takes 2-3 days to process. In some exceptional cases, it can take up to 5 days or more.

Is lay-by available?

Unfortunately, lay-by is not available at My-tech Shop.

Can I go to your warehouse to pay and pick up my item?

Unfortunately, all payments must be made through our website checkout process; and pick-up is unavailable in order to save time for our distribution centre to dispatch all orders efficiently.

 

Delivery

When will my order be shipped?

Most items are dispatched the very next working day after full payment is received. Once your order is dispatched, you will be notified via email with the courier details.

How much is delivery?

Delivery is free Australia-wide on selected products including SOGA international products. For all other delivery costs, please ensure you select the correct delivery option when checking out with your purchase.

 

 

Do you deliver everywhere within Australia?

We deliver Australia-wide, except for some remote areas. Please contact our customer service team for more information.

Do you deliver outside Australia?

We only ship within Australia.

 

Do you provide express delivery?

We do not offer express delivery services.

Can I personally go or send my courier to pick up my order from your warehouse?

Unfortunately, pick-up is not available in order to save time for our distribution centre to dispatch all orders efficiently.

What should I do if I do not receive my order by the estimated delivery date?

We advise contacting the courier first to find out where your package is. If the problem still cannot be solved, please contact our customer service representative.

Do you deliver to PO boxes?

Orders dispatched through Australia Post can be delivered to PO boxes. But there are also size and weight limitations on what kind of parcels Australia Post accept for PO boxes, so using a non-PO box address would be easiest.

If we cannot deliver to your PO box address, we will contact you to provide us with another deliverable address and your order will not be dispatched until we receive the updated address.

How do I change my default shipping address?

Log in to your account and click ‘View addresses’ to see your saved addresses. You can add new addresses or change your default address through that page.

Alternatively please contact our Sydney based team on 1300 585 839 to confirm he change of address or by email to hello@mytechshop.com.au.

How do I change my shipping/billing address for a specific order?

When you proceed to the checkout page, your default address from your saved addresses will be filled in. If you would like to ship the order to another address, please fill in the correct address in the boxes.

Please make sure you have the correct address at the time of ordering. Changing the shipping address afterwards is difficult, due to the suppliers streamlined warehouse system that ensures efficient delivery by shipping out items shortly after full payment is received.

Fees also occur if the packages need to be redelivered. If you do wish to change the shipping address, you should contact us as soon as possible and hopefully, we will be able to accommodate your request before the order is confirmed for shipment. We can be contacted on 1300 585 839 to confirm he change of address or by email to hello@mytechshop.com.au.

Do you offer combined shipping?

We do not offer combined shipping.

Can I request an item by an urgent date?

We endeavour to dispatch your order as soon as possible, but we cannot guarantee delivery by a certain date. You will be given courier details to track your delivery.

Warranty and Returns

What warranty is provided with products sold at My-tech Shop?

All products purchased from My-tech Shop include warranties. They are generally offered with minimum 12-month warranties.

What should I do if I receive a faulty/damaged item?

Please notify our customer service team within 2 working days of receipt, by submitting a contact form with your order number and details of the problem. This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection. Please refer to the ‘Warranty and Refunds’ page for more information.

What should I do if the item is damaged during transit?

Please notify our customer service team within 2 working days of receipt, by submitting a contact form with your order number and details of the problem. This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection. Please refer to the ‘Warranty and Refunds’ page for more information.

What is the procedure for a warranty claim?

You can contact our customer service team for further assistance, by submitting a contact form with your order number and details of the problem. This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection. Please refer to the ‘Warranty and Refunds’ page for more information.

How long does a refund take to process?

It generally takes us up to 2 working days to process refunds and we will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it on their side and to see the refund back in your account.

If I need to return an item, who will be responsible for the delivery cost?

If an item needs to be returned due to it being damaged, faulty or for a warranty claim, please contact us first as we may have alternatives. Should we decide it needs to be returned, we will arrange for the item to be returned at our expense.

Even if you need to return the item due to a change of mind, please contact us first. We can arrange the return of the item, with the return postage cost and 15% restocking fee deducted from your refund.

Can I return the product if I change my mind?

With a 20% restocking fee and return postage cost deducted from your refund, you have the option to return any unopened, unused My-tech Shop item in its original packaging for any reason within 30 days of receiving the item.

If I resell the item to someone else, will I be able to transfer the warranty as well?

Unfortunately, warranty is non-transferrable. However, if you are our reseller, warranty will be provided to your customers.

Where can I find the warranty period of my item?

Please refer to the ‘Warranty and Refunds’ page.

Where can I find the full Warranty and Refunds Policy?

Please refer to the ‘Warranty and Refunds’ page.

How can I return the item I purchased?

To qualify to return an item under our Change of Mind Policy, products must be in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not be damaged in any way by the customer during the time the item is in the customer's possession. Please refer to the ‘Warranty and Refunds’ page for more information.

Products

Where can I find the product description and specifications?

Clicking on an item will take you to the individual product page with descriptions and specifications. We will take reasonable measures to ensure the accuracy of the product description. As My-tech Shop has an extensive range of products, we may not have the expertise to answer all technical queries. We will attempt our best to contact the relevant parties for answers. Under such circumstances, we will contact our manufacturers for the answer.

What should I do if the product does not match your product description?

We apologise for the incorrect product description provided when you placed your order. Please contact our customer service representative with your order ID so that we can solve the problem shortly.

Can I physically see the item before I place an order?

Unfortunately, that option is not available. We strive to provide you with the most efficient delivery service, so we do not allow customers to visit our warehouse. If you are a wholesale customer, please click ‘Become a Reseller’ and submit the contact form for more information.

Product Availability

Can I reserve an item on your website?

My-tech Shop operates on a first-come-first-serve basis and regrettably, we do not reserve items for our customers.